A gas station, fueling station, filling station, service station, petrol station, garage, gasbar, petrol pump or petrol bunk (India) is a facility which sells fuel and lubricants for motor vehicles. The most common fuels sold are petrol (gasoline in U.S. and Canada) or diesel fuel.
Fuel dispensers are used to pump petrol (gasoline in U.S. and Canada), diesel, CNG, CGH2, HCNG, LPG, LH2, ethanol fuel, biofuels like biodiesel, kerosene, or other types of fuel into vehicles. Fuel dispensers are also known as bowsers (in Australia).[1], petrol pumps (in Commonwealth countries), or gas pumps (in North America).
In recent times, filling stations have also begun to sell butane and have added shops to their primary business; convenience stores are now a familiar sight alongside pumps. With the advent of electric vehicles and rechargeable battery operated cars, “gas stations” or “filling stations” will soon offer charging docks for these cars. In fact, certain stations in the United States and other countries already offer these services. The term “gas station” is mostly used in the United States and Canada, where the fuel is known as “gasoline” or “gas”. In some regions of Canada, the term “gas bar” is also frequently used. Elsewhere in the English-speaking world, where the fuel is known as petroleum, the form “petrol station” or “petrol pump” is used. In the United Kingdom and South Africa the single noun garage is still commonly used, even though the petrol station may have no service/maintenance facilities which would justify this description. Similarly, in Australia, the term service station (”servo”) describes any petrol station. In Japanese English, it is called a “gasoline stand”. In Indian English, it’s called a petrol pump or a petrol bunk. In some regions of America, filling stations usually have a mechanic on duty, but this is uncommon in other parts of the world.
Contents
[hide]
* 1 Number of petrol stations worldwide
* 2 History of filling stations
o 2.1 United States
* 3 A typical filling station
* 4 Types of filling stations
o 4.1 United States and Canada
+ 4.1.1 Premium brands
+ 4.1.2 Discount brands
o 4.2 Filling stations outside the United States/Canada
* 5 Payment methods
o 5.1 United States
o 5.2 Ireland
o 5.3 Canada
o 5.4 United Kingdom
* 6 Types of service
o 6.1 United States and Canada
* 7 Other goods and services commonly available
* 8 Price at the pump
o 8.1 Fuel prices in North America
o 8.2 Fuel prices in Europe
o 8.3 Fuel prices elsewhere
* 9 Service stations
* 10 Octane
* 11 Differences in fuel dispensers
* 12 Risk of accidental ignition
* 13 Decommissioning
* 14 See also
* 15 References
* 16 External links
[edit] Number of petrol stations worldwide
* As of 2007, there were 9,271 petrol stations in the U.K, down from about 18,000 in 1992.[2]
* The USA had 121,446 filling stations ( gas stations ) in 2002 according to the Census. [3]
* In Canada, the number is on the decline to about 14,000.[4]
* In China, the number is on the decline to about 30,000.
* In following countries number of stations is rising.[citation needed]
o Turkey – 12,139 petrol stations (2008)
o Mexico – 8,200 PS (2008)
o Nigeria has perhaps 4,700 PS (2007)
o South Africa – around 6,500 PS
o Kenya perhaps has 1,300 PS
o Tanzania – 1,000
o Malawi – 500
o China – 30000
The World’s First Filling Station, the still existing City Pharmacy in Wiesloch/Germany
[edit] History of filling stations
The first places that sold gasoline/petrol were pharmacies, as a side business. In fact, the first gas/petrol station was the city pharmacy in Wiesloch/Germany, where Bertha Benz refilled the tank of the first automobile on its maiden voyage from Mannheim to Pforzheim and back in 1888. Since 2008 a Bertha Benz Memorial Route commemorates this event[5].
[edit] United States
The increase in automobile ownership after Henry Ford started to sell automobiles that the middle class could afford resulted in a greater demand for filling stations. The world’s first purpose built gas station was constructed in St. Louis, Missouri in 1905 at 412 S. Theresa Avenue.[1] The second gas station was constructed in 1907 by Standard Oil of California (now Chevron) in Seattle, Washington. Reighard’s gas station in Altoona, Pennsylvania claims that it dates from 1909 and is the oldest existing gas station in the United States. Early on, they were known to motorists as “filling stations”. Standard Oil began erecting roadside signs of their logo to advertise their filling stations.
Exxon-branded gas station in California
[edit] A typical filling station
Most filling stations are built in a similar manner, with most of the fueling installation underground, pump machines in the forecourt and a point of service inside a building. Single or multiple fuel tanks of varying sizes, dependent on the needs of the local market, are usually deployed underground. Local regulations and environmental concerns may require a different method, with some stations storing their fuel in container tanks, entrenched surface tanks or unprotected fuel tanks deployed on the surface. Fuel is usually offloaded direct from a tanker truck into the tanks through a separate valve, located on the filling station’s perimeter. Fuel from the tanks travels to the dispenser pumps through a system of underground pipes. For every fuel tank, direct access has to be granted at all times. Most tanks can be accessed through a service canal directly from the forecourt.
A Shell gas station near Lost Hills, California
Older stations tend to use a separate pipe for every kind of available fuel and for every dispenser. Newer stations may employ a single pipe for every dispenser. This pipe houses a number of smaller pipes for the individual fuel types. Fuel tanks, dispenser and nozzles used to fill individual car tanks employ a vapor recovery systems, which releases the vapors into the atmosphere through a separate system of pipes. The exhausts are placed as high as possible. A vapor recovery system may be employed at the exhaust pipe. This system collects all the vapors, liquifies them and releases them back into the lowest grade fuel tank available.
The forecourt is the part of a filling station where the fueling operations are commenced. Fuel dispenser are placed on concrete embankments, as a precautionary measure. Additional elements may be employed, including metal barriers. The area around the fuel dispensers has to have a working and efficient drainage system. As fuel is regularly spilled on the ground, as little of it as possible should penetrate into the soil. Drainage canals in the direct vicinity of the fuel pumps drain all fluids into a waste container.
An Esso station in Stabekk, Norway
If a filling station allows customers to pay at the register, the data from the dispensers is transmitted wirelessly to the point of sale, usually inside the filling station’s building, and fed directly into the station’s cash register operating system. The cash register system gives a limited control over the fuel dispenser, and is usually limited to allowing the clerks to turn the pumps on and off, though the process is usually automatic. A separate system is used to monitor the fuel tank’s status and quantities of fuel. With sensors directly in the fuel tank, the data is fed to a terminal in the back room, where it can be downloaded or printed out – a standard and regular procedure for larger chains, as this method has proven to be the most reliable and fail-safe. Sometimes this method is bypassed, with the fuel tank data transmitted directly into an external database.
Generally filling stations also includes tire air pump and car wash zone with vacuum cleaners and driers.
[edit] Types of filling stations
[edit] United States and Canada
There are generally two types of filling stations in the US and Canada: premium and discount brands.
[edit] Premium brands
Hydrogen fueling nozzle
Filling stations with premium brands sell well-recognized and often international brands of gasoline, including Exxon and its Esso brand, Citgo, Hess, Chevron, Mobil, Shell, Sinclair, BP and Texaco. Non-international premium brands include Petrobras, Petro-Canada, and Pemex. Premium brand stations accept credit cards, often issue their own company cards (a.k.a. fuel cards) and may charge higher prices. Many of them have fully automated pay-at-the-pump facilities. Premium gas stations tend to be highly visible from highway and freeway exits, utilizing tall signs to display their brand logos.
[edit] Discount brands
Discount brands are often smaller, regional chains or independent stations, offering lower prices on gasoline. Most purchase wholesale gasoline from independent suppliers or from the major petroleum companies. Lower-priced gas stations are also found at some supermarkets (Albertsons, Kroger, Giant, Weis Markets, Safeway, Vons, Meijer, Loblows /Real Canadian Superstore (Canada) and Giant Eagle), convenience stores (7-Eleven and Cumberland Farms), discount stores (Wal-Mart) and warehouse clubs (Costco, Sam’s Club, and BJ’s). At some stations (such as Vons, Costco, BJ’s, or Sam’s Club), consumers are required to hold a special membership card in order to receive the discounted price, and/or pay only with either the chain’s cash card or a credit card issuer exclusive to that chain. Some convenience stores, such as 7-Eleven and Circle K, have co-branded their stations with one of the premium brands.
[edit] Filling stations outside the United States/Canada
Not all filling stations are for automobiles, some gas stations are built on piers for boats. This one is in Stockholm, Sweden
Gas station on the road from the Thai border to Siem Reap, Cambodia
Some countries have only one brand of petrol station. In Mexico, where the oil industry is state-owned and prices are regulated, the country’s main operator of petrol stations is called Pemex. In Malaysia, Shell is the dominant player by number of stations with government owned Petronas coming in second; the operator is also moving overseas with the aim of becoming a multinational brand.
Some companies, such as Shell, use their brand worldwide, however, Chevron uses its inherited brand Caltex in Asia Pacific, Australia and Africa, and its Texaco brand in Europe and Latin America. ExxonMobil uses its Exxon brand in the U.S. but is still known as Esso in the rest of the world. In Brazil, the main operator is Petrobras but Esso, Ipiranga, Texaco and Shell are also big. In the United Kingdom, many companies supply petrol, the two largest being BP and Shell. Several supermarket chains also operate filling stations, such as Asda and Tesco. Indian Oil operates approximately 15,000 petrol stations in India.
Iceland is the only nation in the world that has filling stations dispensing hydrogen fuel for cars powered by fuel cells. It is also the only nation capable of producing hydrogen in adequate quantities at reasonable cost, because Iceland’s high level of volcanic activity gives it plentiful geothermal energy.
[edit] Payment methods
[edit] United States
In small towns and rural areas, gas stations sometimes allow customers to pump gas first and pay afterwards. Due to the higher incidence of crime in large urban areas (especially drive-offs), customers there must generally pay before pumping fuel.
Modern gas stations have pay-at-the-pump capabilities — in most cases credit, debit, ATM cards, fuel cards and fleet cards are accepted. At some stations, cash is also taken at the pump, although customers must collect their change at a cashier window which is often bullet-proof. Occasionally a station will have a pay-at-the-pump-only period per day, when attendants are not present, often at night, and some stations are pay-at-the-pump-only 24 hours a day.
[edit] Ireland
In the Republic of Ireland, most petrol stations allow for customers to pump fuel before settling the bill. Some petrol stations have pay-at-the-pump facilities.
[edit] Canada
In British Columbia, it is now law that customers either pre-pay for the fuel or pay at the pump. The law is called “Grant’s Law”[6] and is intended to protect the workers from “gas-and-dash” crimes.
[edit] United Kingdom
In the UK, the most common fashion is to pump the fuel, then pay in the shop. Some filling stations will allow customers to pay with a Chip and Pin device at the pump, as well as in the shop.
[edit] Types of service
Filling stations typically offer one of three types of service to their customers: full service, minimum service or self service.
Full service
An attendant (gas jockey) operates the pumps, often wipes the windshield, and sometimes checks the vehicle’s oil level and tire pressure, then collects payment (and perhaps a small tip).
Minimum service
An attendant operates the pumps. This is often required due to legislation that prohibits customers from operating the pumps.
Self service
The customer will perform all required service.
[edit] United States and Canada
The states that do not allow self service gas; New Jersey and Oregon
Most filling stations in the United States have offered a choice between full service and self service. Until the 1970s, full service was the norm, and self service was rare.
The first self service station in Canada was located in Winnipeg, Manitoba, in 1949 and was operated by independent Henderson Thriftway Petroleum, run by Bill Henderson. [7] The first self service gas station in the United States was in Omaha, Nebraska, in 1958, run by Sam Rosenbaum.
Today, few stations advertise full service, and those that do usually only provide mini service unless a manager is involved. However, full service stations are more common in wealthy and upscale areas. The cost of full service is usually assessed as a fixed amount per U.S. gallon.
A typical Mobil gas station
A Valero gas station in Mountain View, California
A Sheetz gas station in Breezewood, Pennsylvania.
A typical Wawa gas station in Horsham, Pennsylvania.
All stations in New Jersey and Oregon, however, offer only full service and mini service; attendants are required to pump gas because customers are barred by statutes in both states from pumping their own gas. New Jersey banned self-service gasoline in 1949 after lobbying by service station owners. Proponents of the ban cite safety and jobs as reasons to keep the ban.[8] Likewise, the Oregon statute banning self-service gasoline lists seventeen different justifications, including the inflammability of gas, the risk of crime from customers leaving their car, the toxic fumes emitted by gasoline, and the jobs created by requiring mini service.[9] In addition, the ban on self-service gasoline is seen as part of Oregonian culture. One commentator noted, “The joke is when babies are born in Oregon, the doctor slaps their bottom, ‘No self-serve and no sales tax’ [. . .] It’s as much a cultural issue as an economic issue. It’s a way of life.”[10] In 1982, Oregon voters rejected a ballot measure sponsored by the service station owners, which would have legalized self-service gas.[11]
The town of Huntington, New York also bans self-service, but for a different reason. The ban went in effect in the early 1970s during a recession. The intent was to save jobs.
The constitutionality of the self-service bans has been disputed. The Oregon statute was brought into court in 1989 by ARCO, and the New Jersey statute was challenged in court in 1950 by a small independent service station, Rein Motors. Both failed. In addition, throughout the rest of the United States, the Americans with Disabilities Act requires that the equivalent of “mini-serve” be provided to any individual displaying a disabled parking placard. Currently, New Jersey governor, Jon Corzine is planning to lift the ban on self serve for New Jersey. He thinks it can lower gas prices, but New Jerseyans argued that it can cause problems, especially unemployment.
In New Jersey, it is legal for customers to pump their own diesel (although not every station permits diesel customers to do so; truck stops typically do).[citation needed] In Oregon, “certain nonretail” customers may also pump their own fuel.[12]
Mini-serve is referred to as “Self Serve” in Canada.
[edit] Other goods and services commonly available
A gas station in Zagreb, Croatia. Note the convenience store in the background.
Many gas stations also have convenience stores which sell food, beverages, cigarettes, lottery tickets, motor oil, and sometimes auto parts. Prices for these and other items tend to be higher at convenience stores than they would be at a supermarket or discount store. Sometimes, cigarettes are priced higher than normal, or they can be priced at the state minimum at stations such as Hess, Sheetz, Wawa, and Royal Farms.
In some U.S. states, beer, wine, and liquor are sold in gas stations, though this practice varies according to state law (see Alcohol laws of the United States by state). Nevada allows the sale of beer, wine, liquor, and the operation of slot and video poker machines at gas stations 24/7. Missouri also allows the sale of beer, wine, and liquor without limitation at gas stations (see Alcohol laws of Missouri).
Many gas stations also provide squeegees, towels, and toilet facilities for customer use, but a large number of discount gas stations do not provide these amenities. Many gas stations have air compressors with tire gauges and water machines. Some machines are free of charge, while others charge a small fee to use (usually around 75 cents). In many states of the U.S., state law requires that paying customers must be provided with free air compressor service. In most cases, a token provided by the attendant is used in lieu of coins. As late as the 1960s, many service stations in the U.S. provided free maps to customers.
Some gas stations are equipped with car washes. Car washes are sometimes offered free of charge or at a discounted price with a certain amount of gas purchased. Conversely, some car washes operate gas stations to supplement their businesses.
There are a number of gas stations with a fast food outlet inside, such as McDonald’s, Jack in the Box, Pizza Hut, Sbarro, Subway, Dunkin Donuts, Taco Bell, or Wendy’s. These are usually “express” versions with limited seating and limited menus, though some may be regular-sized and have spacious seating. These larger-sized restaurants are common at truck stops and toll road service plazas. In Canada and some areas of the United States, it is common to find a small Tim Hortons outlet inside gas stations.
[edit] Price at the pump
[edit] Fuel prices in North America
Pay-at-the-pump gasoline pump in Indiana, United States.
The gasoline (petroleum) market in North America is very competitive. Nearly all filling stations in North America advertise their often-changing prices on large signs outside the stations. Some locations have laws requiring such signage.[13]
In the United States and Canada, federal, state/provincial and local sales taxes are usually included in the price, although Petro Canada has started to provide a complete tax breakdown on purchase receipts and it is also posted at the pump. Gas taxes are often intended to fund transportation projects such as the maintenance of existing roads and construction of new ones. However, sometimes the funds are directed to other projects or government expenses.
In the United States, the states of California and Hawaii typically have the highest gasoline prices, while the lowest prices can be found in oil producing states like Oklahoma and Texas. In Canada, prices are typically highest in the provinces of British Columbia and Quebec, and the lowest in the oil-producing province of Alberta. The provinces of Prince Edward Island (PEI), Newfoundland and Labrador, New Brunswick, and Nova Scotia have instituted gasoline price regulation. At times, PEI has had the lowest cost of gas in the country but studies have shown that this is due to the provincial sales tax not included in the price.
Price regulation in Prince Edward Island, New Brunswick, Newfoundland, and Nova Scotia is intended to protect small rural gas stations from low profit margins due to low volume.
Individual gas stations in the United States have little if any control over gasoline prices.[citation needed] The wholesale price of gasoline is determined according to area by oil companies which supply the gasoline, and their prices are largely determined by the world markets for oil. Individual gas stations are unlikely to sell gasoline at a loss, and the margin—typically between 7 and 11 cents a U.S. gallon—that they make from gasoline sales is limited by the fact that the market is highly competitive. A gas station which charges significantly more than the wholesale price will lose customers to other gas stations. Because of this, most gas stations sell higher-margin food products inside their convenience stores.
During holiday weekends, when American road travel is at its peak, gas prices tend to soar and then drop again as the holidays come to a close; this is due to a fluctuation in demand. Boycotts against individual gas stations to protest against perceived high gas prices have largely failed.
Even with oil market fluctuations, prices for gasoline in the United States are among the lowest in the industrialized world; this is principally due to a difference in taxes. While the price of gasoline in Europe is more than twice that in the United States, the price of gas excluding taxes is nearly identical in the two areas. Some Canadians and Mexicans, close to the U.S. border, drive into the United States to purchase cheaper gasoline at gas stations in border communities.
Due to heavy fluctuations of gas price in the United States, some gas stations offered their customers the option to buy and store gas for future uses, such as like the service provided by First Fuel Bank.
In order to save money, some consumers in the United States and Canada inform each other about low and high prices through the use of gasoline price websites. Such websites allow users to share prices advertised at filling stations with each other by posting them to a central server. Consumers then may check the prices listed in their geographic area in order to select the station with the lowest price available at the time.
[edit] Fuel prices in Europe
Old fuel pumps from the former Soviet Union
In European Union (EU) member states, petrol (gas) prices are much higher than in North America due to higher fuel excise or taxation, although the base price is also higher than in the U.S. The high fuel prices are unpopular[neutrality disputed][citation needed] (particularly after inflationary or retail increases), and have led to harsh criticism of taxation policy from some quarters. Occasionally, there are national protests, although in the UK a large-scale protest in the summer of 2000, known as ‘The Fuel Crisis’, caused wide-scale havoc not only across the UK, but also in some other EU countries. The British government eventually backed down by indefinitely postponing a planned increase in fuel duty. This was partially reversed during December 2006 when Gordon Brown (UK Chancellor of the Exchequer) raised the fuel duty by 1.25 pence per litre.
In much of Europe, including Britain, France and Germany, filling stations operated by large supermarket and hypermarket outlets usually price fuel more competitively than stand-alone filling stations, especially for buyers willing to use a charge card to pay at the pump. In most of mainland Europe, sales tax is lower on diesel fuel than on petrol (gas), and diesel is accordingly the cheaper fuel: in the UK and in Switzerland, however, diesel enjoys no tax advantage and retails at a substantially higher price than petrol (gas).
[edit] Fuel prices elsewhere
Like many gasoline stands in Japan, this Hiroshima Shell station has hoses that hang from above.
In other energy-importing countries like Japan, gasoline/petroleum costs are higher than in the United States because of fuel transportation costs or taxes. On the other hand, some of the major oil-producing countries such as the Gulf States, Iran, Iraq, and Venezuela provide subsidized fuel at well below market prices. This practice tends to encourage heavy consumption. Hong Kong has some of the highest pump prices in the world, but most customers are given significant discounts as card members. Also in Western Australia a programme called Fuelwatch means that most WA filling stations have to notify their “tomorrow prices” by 2pm each day. Prices are changed at 6am each morning, and must be held for 24 hours. Each afternoon, the prices for the next day are released to the public and the media, allowing consumers to make a decision whether to fill up today or tomorrow, safe in the knowledge that prices cannot change.
In its infancy, fuel cards were only printed with the company name, vehicle registration and a signature strip on the reverse. No electronic data was stored. Fuelling sites would verify the company, vehicle registration (on the forecourt) against the card and also the signature written on the back. The site would allow access to the fuel once the retailer’s receipt had been signed for and cross checked against the signature written on the back of the card.
Initially, fuel card networks were very small and based around trunk roads and main haulage routes. For example, in 1983, the Keyfuels site network consisted of only seven stations. Therefore, they were initially targeted at haulage or delivery companies. A few years later, cards became embossed rather than printed. This was due to provide the cards with a greater longevity — frequent use would rub off the printed information.
Due to the lack of electronic data on the fuel cards at this stage, transactions would be recorded by the card being ’stamped’ onto a manual transaction sheet. Further details detailing date, time, volume, grade of fuel and registration would be hand-written.
During the mid to late 1980s, fuel cards began to use magnetic strip technology. This meant fuel cards could be processed by a retailer electronically and reduced the risk of human error when recording transaction details.
Magnetic strips also enabled fuel card providers to increase fuel card security by ensuring PINs were encoded into the card. Although it should be noted that when the magnetic strip is swiped though a fuel card reader, the transaction is still only verified by checking signatories to this day.
In the advent of outdoor terminals, these PINs became compulsory in order to re-fuel.
The reasoning behind moving from the magnetic strip to smartchip technology was down to the fact that the magnetic strip could be cloned and the data written onto a dummy card. Also, the use of fuel cards was far heavier than that of debit or credit cards, and therefore it became apparent that the magnetic strip began to wear out far quicker.
Smartchip technology (similar to Chip and PIN) is the largest development in the fuel card industry in recent years. (See Smartchip benefits)
During 2008, market maturity has led to users increasingly expecting more from fuel cards than discount pricing, with the demand for service, savings and security leading to the appearance of dedicated account management. While most fuel card suppliers handle customer queries via random-operator call centres, customer preference is increasingly for a named individual to handle their business. Respected publication Fleet News reported in July 2008 that more than a quarter of fleet managers are unhappy with the level of service offered by their fuel card supplier.[1]
[edit] Fuel and credit card comparison
There are many reasons for/against the use of a fuel card over a credit card, which are outlined below:
Pros:
* Discount fuel prices (i.e. wholesale prices)
* Need for carrying cash (or giving cash to drivers) eliminated
* Prevention of fraud[1]
* Invoicing with VAT (tax) shown separately facilities tax recovery for businesses
* Increased security [2]
* Filling patterns can be customised by Smartchip technology [3]
* Fleet efficiency & MPG reporting [4]
* Reduced administration via management tools [5]
* Points/reward schemes [6]
Cons:
* Card stopping/cancellation periods can sometimes be longer
* Greater liability for fraudulent transactions often placed on customer
* Credit periods typically shorter
* Retail cards typically offer pump prices (usually higher than wholesale) and occasionally additional surcharge
* Annual or monthly card provision charge sometimes applied (usually bunkered)
Neither:
* Typically, bunkered cards can only be at service stations on the network it is associated with:
Pro – could potentially restrict theft Con – site locations less readily available
* Bunkered cards sometimes run on advance payment (e.g. stock holding/bunkering):
Pro – buying in bulk potentially provides further savings Con – cash sum must be provided on regular basis
[edit] Misconceptions
Although fuel cards effectively ‘look’ like credit cards and use very similar technology, their use and implementation is significantly dissimilar enough to differentiate them as an alternate payment method. The main differences from credit cards are:
* Payment terms often shorter
* No rolling-balance is cleared (or partially cleared) each month
* Transactions can be customised allowing only certain grades of fuel e.g. petrol, petrol & diesel, petrol & gas oil, etc.
* Fuelling transaction limits can be applied using Smartchip technology
* Liability for fraudulent transactions usually remains with user (depending upon agreement with card provider)
* Card ‘hotlists’ (a.k.a. ‘authorisation’ or ‘onstop’ lists) received via different providers
* Interim period after stop/hotlist request and card denied at fuelling station can be longer (although Online Authorisation networks are increasing)
* Payment terminals separate to those used for credit/debit cards (bunkered cards only)
* Fuel not technically paid at point of sale – simply allocated on account for payment at later date (bunkered only)
* Some cards allow the purchase of such non-fuel products as lubricants and Adblue
[edit] Security
Depending upon the individual fuel card and the supplier, security benefits of fuel cards can include:
* cashless transactions
* chip-and-PIN protection
* detailed invoicing – fully